Plum Borough School District

Director of Technology (November 2014 – Present)

Interim Technology Director (May 2014 – November 2014)

Early positions; Help desk, Network Admin, System Admin (October 2008 - May 2014)

Mange 8 staff members and a $1 million budget to effectively support 4,000 students, and 450 full time staff members, while working as part of a 10-member interdepartmental steering team. Department responsible for 1800 tablets, 900 laptops, and 400 desktops in a multi-platform domain. Oversee desktop support, network operations, and district’s social media and web presence.

1. Staff development and support
1. Lead yearly introduction and refresher courses for the district’s learning management system (LMS) Moodle
2. Responsible for the development of new course and system updates to the LMS
3. Provide ongoing training for the district’s Google Apps deployment
4. Primary point of contact for staff/system issues with SIS
5. Create training modules for offline staff development
2. Manage the district’s physical and virtual infrastructure
1. Responsible for installing, supporting, updating, and patch management of the district’s VMware infrastructure
2. Deploy new virtual machines into the environment
3. Provide the district with a high availability Microsoft Windows infrastructure allowing for zero downtime during critical system updates
4. Maintain the district’s datacenter storage to allow for reliable storage and data loss prevention
5. Utilize Veeam to backup and replicate production environment to our disaster recovery site
3. Deployed district streaming media server
1. Researched and tested several streaming solutions for the district
2. Implemented an Open Source Kaltura server that was able to save the district $10,000 / year over a similarly featured hosted solution
3. Created a central repository for teachers to host their educational support videos
4. Planned the acquisition and installation of a new data center for the district
1. New network core switching installed at the main data center and failover site
2. New storage area network and backup servers
3. New physical servers for the district’s VMware deployment

Pharmacy Technician / Customer liaison

Diamond Drugs Inc.

2002-2008

1. Provided multiple levels of customer support
1. Primary contact for patient issues with insurance billing
2. Headed the Medicare part D initial rollout
3. Responsible for contacting physicians for patient clarification and safety
4. Maintained and updated data entry processing system
2. Inventory Management
1. Responsible for daily / weekly inventory in order to control costs
2. Implemented barcode scanning system to improve inventory efficiency
3. Maintained minimum on hand stock to maximize company profits

Call Center Supervisor / Team Coordinator

Communications and Commerce

2000-2002

1. Supervised a team of 20 people
1. Provided daily training of new team members
2. Monitored daily and weekly performance statistics and provided additional training for team members with low scores
3. Handled escalated customer support issues
2. Provided quality assurance
1. Randomly monitored team member phone calls to ensure they were handling clients in a professional and company approved manner
2. Provided coaching on areas of calls that were not up to standards
3. Continued team growth by giving positive feedback to team members who met or exceeded performance matrix
3. Training coordinator / staff development
1. Part of a small team that received training from corporate office in order to train 500+ team members onsite
2. Developed training schedules and additional content to reinforce training objectives